Honest answers before you buy
Questions and answers
What you need, what Meta charges, what the plugin can and cannot do, and where your data lives. Plugin 2.10.0, checked on 31 October 2026.
Getting started · Meta and costs · Features · Plans and billing · Privacy and data
Getting started
What do I need before I start?
WordPress 6.0 or newer, PHP 8.1 or newer and HTTPS on your site, plus WooCommerce 7.0 or newer for the store features (optional from version 2.9.1). You also need a phone number that can receive an SMS or a call and is not in the WhatsApp app, a Meta business portfolio, and a payment method on your WhatsApp account at Meta. See the full requirements.
Do I need to know how to code?
No. You upload the plugin, paste a few values from Meta, and Connection Doctor checks the rest. The install guide walks you through every step, or we can do it with you as a one-time setup service.
How long until my store is live?
Installing the plugin is quick. Meta’s part takes longer: templates are usually reviewed within a few minutes (at most 24 hours), and business verification can take a few days.
Can I keep my current WhatsApp number?
You can use your current number, but it must leave the WhatsApp or WhatsApp Business app on your phone, because WAPI Connect Pro runs it on Meta’s Cloud API through your own Meta app. Keeping it in the Business app at the same time (Meta calls it coexistence, offered only through some of Meta’s partners) is not offered by the plugin. You can also pick a new number just for the store. Either way, on Pro and up you answer from your phone in the inbox app. See choosing your number.
Is the dashboard in Arabic?
Yes. Every screen is in Arabic and English. You choose the language of your own screens and the language your customers see separately, in Settings → General.
Can I use one license on more than one store?
Starter, Pro and Business work on 1 site. Agency works on 5 sites. See the plans.
Meta and costs
Facts about Meta as of 31 October 2026.
Is WAPI Connect Pro official?
It uses Meta’s official WhatsApp Cloud API: your store talks to Meta directly, with no middleman. The plugin itself is an independent product. It is not made by Meta or WhatsApp, and it is not affiliated with or endorsed by them.
What will I pay Meta?
Meta charges your own WhatsApp Business account per delivered message, at its rate for your customer’s country. Since 1 October 2026 that includes your replies inside the 24-hour window: the first 1,000 each month on each WhatsApp number cost nothing, then Meta charges its service rate. Utility templates sent inside the window are charged at the utility rate. When a customer comes from your click-to-WhatsApp ad, Meta charges nothing in that chat for up to 7 days. Meta’s rates are on its pricing page.
Do you add a fee on messages?
No. You pay us one yearly price for your plan. Meta bills you directly for messages, and we add nothing on top. See what you pay.
How many customers can I message a day?
Meta sets a daily limit on chats you start. New accounts start low (250 customers a day at the time of writing), and the limit grows with business verification and good quality. Account health shows your limit and how many customers you messaged in the last 24 hours, and the campaign wizard (Business and Agency) warns you before you go over. See account health.
Why do some messages need a template?
Messages you start, like order updates, cart reminders and campaigns, must use a template that Meta reviews first. Replies to a customer who wrote in the last 24 hours can be normal messages. See message templates.
Can Meta limit or block my number?
Yes. Meta can lower your limit or remove access if quality drops or its rules are broken, and no plugin can stop that. Account health shows your quality and Meta’s alerts, campaigns pause by themselves on account problems, and opt-outs are respected automatically. Message only customers who agreed. See privacy and consent.
Who can’t use it?
Businesses that sell what Meta does not allow on WhatsApp, for example alcohol and tobacco, drugs, medical and healthcare products, weapons, adult products and gambling. Read WhatsApp’s Commerce Policy before you buy. Meta can restrict accounts that break it.
Features
Does the inbox app work on iPhone?
Yes, on Pro and up. Open it in Safari and add it to your Home Screen. Notifications on iPhone need iOS 16.4 or newer. On Android it works in Chrome. See the inbox app.
Do I download the inbox app from the App Store?
No. It is a web app that lives on your own store, at your-store.com/wapi-inbox/. You sign in once and add it to your Home Screen, and it opens like any other app.
Can my team use the inbox too?
Yes. Anyone with an administrator account on your WordPress can sign in to the inbox app on their own phone and get their own notifications.
Can customers call my WhatsApp number?
On Pro and up, calls are logged, not picked up. Every WhatsApp call shows in the customer’s chat and on the Calls screen, with a notification for incoming and missed calls and a link to any voicemail. At the time of writing, Meta turns calling on only for numbers with a messaging limit of at least 2,000 customers a day. See the calls log.
What can the AI replies do?
On Business and Agency, an AI step in an automation answers questions about your store and products, in the customer’s language, from your instructions, store information and product list. It does not see a customer’s orders: the “Customer’s orders” step answers “Where is my order?”. It uses your own Anthropic or OpenAI-compatible key, tells the customer it is automatic, and hands the chat to your team when it cannot help. See AI replies.
Do cart reminders stop when the customer buys?
Yes. You can send up to 3 reminders, each with the waiting time you choose, and they stop as soon as the customer buys. The Abandoned carts screen shows the sales that came after a reminder. See abandoned-cart reminders.
Which shipping tracking plugins work with order messages?
WooCommerce Shipment Tracking, Advanced Shipment Tracking and AfterShip, or a simple tracking number field on the order. The number and link go into your message by themselves. See order messages.
Plans and billing
Which plan should I pick?
Starter covers order messages, the login code and cart reminders. Pro adds the inbox app, the calls log and automations. Business adds campaigns, contacts and AI replies. Agency is Business on 5 sites. Compare every feature.
What happens if I don’t renew?
We e-mail you 30 days and 7 days before your license ends. After the end date the plugin keeps working for a 14-day grace period, with a reminder in your dashboard. Then its WhatsApp features pause until you renew. Your store itself keeps working, and your settings, chats and contacts stay on your site. The Renew button in WAPI Connect → Settings → License brings everything back right away, at the price you bought at.
Can I try it before I buy?
There is no trial version. Watch the videos of the real plugin, and if it is not right for you, ask for a refund within 14 days, no questions asked. See the refund policy.
How do I pay?
In US dollars, with PayPal or a card through PayPal. KNET coming soon. Prices do not include local taxes. See how you pay.
Is the code open source?
Yes, the plugin’s code is GPL v2 or later. Your license key brings updates and support for your plan’s sites.
Privacy and data
Where are my chats stored?
On your own WordPress site: in its database, with chat photos and files in a private folder that opens only through the inbox. Meta also carries every message, and phone notifications pass encrypted through your browser’s push service. Your chats never reach wapiconnect.net: our server only receives your license key, your site’s address and the plugin version, for the daily license check and the update check.
What does the AI provider see?
Only when an automation has an AI step: the customer’s question, the last messages of that chat (with login codes and card-like numbers removed), the customer’s name, your instructions and store information, and your product list if you switch it on. It goes to the provider you chose, with your own key.
How do customers stop marketing messages?
They write “stop” or «إيقاف», or tap Meta’s “Stop promotions” button, and campaigns skip them from then on. You can also stop or allow marketing for a customer from their chat, and every change is kept in their consent history. See privacy and consent.
Can I export or erase a customer’s data?
Yes. WordPress’s Tools → Export Personal Data and Erase Personal Data include the customer’s contact, chats and automation answers. The plugin also adds suggested text to WordPress’s privacy policy guide.
Still have a question?
Ask us on WhatsApp, or read the step-by-step docs.